Legal
Terms of Service
Effective August 21, 2026
1. Who we are and what these terms cover
Prenota is a scheduling platform that connects aesthetics and wellness practices ("clinics") with the vendors and sales representatives who serve them ("vendors"). The platform is operated by Prenota LLC, a Delaware limited liability company with its registered office at 2810 N Church St PMB 218773, Wilmington, Delaware 19802 ("Prenota", "we", "us"). By creating an account or using joinprenota.com, you agree to these terms.
2. Accounts
You must provide accurate information when creating an account and keep your sign-in credentials secure. Accounts are personal: one person per account. You are responsible for activity that happens under your account. You must be at least 18 and using Prenota for business purposes.
3. Clinic accounts
Clinic accounts are free. Clinics control their own availability, meeting formats, and door policy, and decide which vendors may request or book meetings. Clinics are responsible for the accuracy of the information they publish, including availability windows, staff rosters, and dietary notes. By publishing a page or enabling a public booking page, a clinic grants Prenota a license to display that information to vendors on the platform (and publicly, if the clinic enables its public page).
4. Vendor subscriptions and billing
Vendor plans are sold per individual representative and priced by territory. Every plan starts with a free trial; a payment method is collected at signup and the first charge occurs when the trial ends unless you cancel first. Billing is processed by Stripe; Prenota does not store card numbers. Subscriptions renew automatically each billing period until cancelled. You can cancel anytime from your billing page, effective at the end of the current period; partial periods are not refunded. We may change plan pricing with advance notice, effective at your next renewal.
5. Meetings are between you
Prenota facilitates scheduling, but meetings, meals, and business relationships are between clinics and vendors. We are not a party to them and do not guarantee attendance, outcomes, or conduct. Honor what you book, cancel promptly when plans change, and keep communication professional.
6. Meal and attendee documentation
Prenota lets vendors record meeting attendees, meal costs, and per-person allocations, and export those records. Prenota captures and exports records exactly as entered by users. It is not a compliance system: it does not file, certify, or validate anything with any employer, regulator, or authority. You are solely responsible for the accuracy of the records you enter and for meeting your own company's and regulators' requirements.
7. No patient information
Prenota is a business-to-business scheduling tool. It is not designed for, and must not be used to store or transmit, patient or medical information. Do not enter protected health information anywhere on the platform. Prenota is not a HIPAA business associate of any user.
8. Acceptable use
Do not misrepresent who you are or who you work for; scrape, harvest, or bulk-export platform data you do not own; send spam or unsolicited marketing through platform features; interfere with the operation or security of the service; or use the platform for anything unlawful. We may suspend or terminate accounts that violate these terms, abuse other users, or create risk for the platform.
9. Your content and our platform
You own the content you submit and are responsible for having the right to share it. We own the Prenota platform, software, design, and brand. Feedback you send us may be used to improve the product without obligation.
10. Third-party services
Parts of the service rely on third parties, including Stripe (payments), video meeting providers, and calendar applications you connect. Their terms govern your use of their services.
11. Disclaimers and limitation of liability
The service is provided "as is" and "as available", without warranties of any kind, express or implied. To the maximum extent permitted by law, Prenota LLC's total liability for any claim arising out of or relating to the service is limited to the amounts you paid to Prenota in the twelve months before the claim arose (or one hundred dollars, if you have paid nothing). We are not liable for indirect, incidental, special, or consequential damages, or for lost profits or business opportunities.
12. Termination
You may close your account at any time by contacting info@joinprenota.com. We may suspend or terminate access for violations of these terms. Sections that by their nature should survive termination (including sections 6, 7, 9, and 11) survive.
13. Changes and governing law
We may update these terms as the product evolves; material changes will be announced by email or on the site, and continued use after changes take effect constitutes acceptance. These terms are governed by the laws of the State of Texas, and disputes will be resolved in the state or federal courts located in Collin County, Texas.
14. Contact
Prenota LLC, 2810 N Church St PMB 218773, Wilmington, Delaware 19802, US. Questions about these terms: info@joinprenota.com.